Privacy Policy

Last updated: January 2026

Introduction

Spatial Remedy ("we," "us," "our," or "Company") operates the website spacediagnostic.info and related services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our commercial storage solutions services, which serve business owners and interior designers across France.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all visitors and users of our website, as well as clients who engage our diagnostic and modular storage services.

Data We Collect

We collect personal data in the following ways:

Information You Provide Directly

• Contact Forms and Inquiries: When you submit a contact form, request a diagnostic consultation, or ask for a quote, we collect your name, email address, phone number, business name, business type (clinic, boutique, studio, etc.), and a description of your storage challenges.
• Email Communication: If you email us directly at hello@spacediagnostic.info, we retain your email address and the content of your message.
• Project Information: For clients engaging our services, we may collect additional details about your commercial space, layout requirements, material preferences, installation timeline, and billing information necessary to fulfill your order.
• Feedback and Testimonials: If you voluntarily provide feedback, case study participation, or before-and-after documentation, we collect that information with your consent.

Information Collected Automatically

• Website Analytics: We may use analytics tools to collect information about how you interact with our website, including pages visited, time spent, referral source, device type, browser, and approximate location (country/region level). This data helps us understand user behavior and improve our site.
• Cookies and Similar Technologies: Our website may use cookies and similar tracking technologies to remember your preferences, maintain session information, and analyze site usage. These may include essential cookies (required for site functionality) and analytical cookies (to understand visitor patterns).
• Server Logs: Our web servers automatically log IP addresses, access times, pages requested, and HTTP status codes for security and troubleshooting purposes.

Purposes of Data Use

We use the personal data we collect for the following purposes:

• To respond to your inquiries, provide diagnostic consultations, and deliver storage solutions tailored to your commercial space.
• To process and fulfill orders, including coordinating installation timelines, material sourcing, and project logistics.
• To send you transactional communications (order confirmations, installation schedules, invoices, project updates).
• To improve our website, services, and user experience through analytics and feedback.
• To maintain records of client projects for quality assurance, warranty support, and future service improvements.
• To comply with legal obligations and protect our rights and the rights of our users.
• With your explicit consent, to send marketing communications about new storage solutions, design insights, or case studies relevant to your business type.

Legal Basis for Processing (GDPR)

As a business operating in France and serving European clients, we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Contract Performance: Processing necessary to provide diagnostic and storage installation services you have requested.
• Legitimate Interest: Improving our services, analyzing website usage, and protecting our business interests.
• Consent: For marketing communications and optional data collection (e.g., case study participation).
• Legal Obligation: Compliance with French and EU tax, employment, and data protection laws.

Sharing of Personal Data

We do not sell or rent your personal data to third parties. However, we may share your information with:

• Service Providers: We may engage contractors, installation partners, logistics providers, and material suppliers who need access to project details (space dimensions, material specifications, delivery addresses) to fulfill your order. These processors are bound by confidentiality agreements and must comply with GDPR.
• Legal Compliance: We may disclose data if required by law, court order, or government authority.
• Business Transfer: If Spatial Remedy is acquired or merges with another entity, your data may be transferred as part of that transaction. We will notify you of any such change.
• Analytics Providers: We may use third-party analytics services to process aggregated, anonymized website usage data.

We ensure all third parties who process your data on our behalf maintain appropriate security measures and process data only for the purposes we specify.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Client Project Data: Retained for the duration of your project and for 5 years afterward to support warranty claims, maintenance inquiries, and service records.
• Inquiry and Contact Data: Retained for 2 years unless you request deletion or unsubscribe from communications.
• Website Analytics: Aggregated data retained for up to 12 months; individual session data typically deleted after 26 months.
• Marketing Communications: Retained until you unsubscribe or request removal.
• Legal and Compliance Records: Retained as required by French tax and employment law (typically 6 years).

When data is no longer needed, we securely delete or anonymize it unless we are required to retain it for legal reasons.

Your Rights

Under GDPR and French data protection law, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data in certain circumstances (e.g., if it is no longer necessary for our purposes).
• Right to Restrict Processing: You may request that we limit how we use your data while we verify its accuracy or legality.
• Right to Data Portability: You may request your data in a structured, machine-readable format and have it transferred to another service provider.
• Right to Object: You may object to processing for marketing purposes or legitimate interest grounds.
• Right to Withdraw Consent: If we process data based on your consent, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You may file a complaint with the French data protection authority (CNIL) if you believe we have violated your rights.

To exercise any of these rights, please contact us using the details below.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure HTTPS encryption for all data transmitted to and from our website.
• Restricted access to personal data by authorized employees and contractors only.
• Regular security assessments and updates to our systems.
• Confidentiality agreements with all service providers who handle your data.

While we strive to protect your data, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for website functionality (e.g., session management, security).
• Analytical Cookies: Used to understand how visitors use our site and identify areas for improvement.
• Preference Cookies: Remember your settings and preferences across visits.

Most web browsers allow you to control cookies through settings. You may refuse or delete cookies, though this may limit your ability to use certain features of our website. For more information about cookies and your choices, visit allaboutcookies.org.

Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to spacediagnostic.info. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your personal data.

Children's Privacy

Our services are intended for business owners and interior designers, not children. We do not knowingly collect personal data from individuals under 16 years of age. If we become aware that a child has provided us with personal data, we will delete such information promptly. If you believe a child has submitted data to us, please contact us immediately.

International Data Transfers

Spatial Remedy is based in Lyon, France, and our services are primarily directed to clients within the European Union. If we transfer your data outside the EU/EEA, we will do so only with appropriate safeguards, such as Standard Contractual Clauses or your explicit consent, in compliance with GDPR.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our website and services following such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:

We will respond to your request within 30 days or as required by applicable law.

Data Protection Authority

If you believe we have violated your data protection rights and we have not resolved your concern, you may file a complaint with the French National Commission for Data Protection (Commission Nationale de l'Informatique et des Libertés – CNIL):

CNIL
3 Place de Fontenoy
75007 Paris, France
Website: www.cnil.fr